serviceService & Support

PAC is dedicated to providing global service with local, personalized attention to customers wherever they are in the world.



Repair & Maintenance

PAC offers individual services for preventative maintenance, calibration, and relocation services. All our service repair facilities have the technology and know-how necessary to inspect, repair and calibrate your PAC equipment. All work is performed by our factory trained and certified technicians who use only approved spare parts to guarantee your instrument performance.

Field Services

Our on-site customer services include installation and commissioning of equipment, as well as emergency site visits. All services are performed by experienced, qualified PAC service representatives who have successfully completed PAC’s rigorous training and certification program.

Request Service from the Repair Center closest to you:

China France  |  Germany Singapore  |  The Netherlands USA

Service Programs

Our programs help our customers get the maximum value, performance, and life out of their PAC instruments. 

We have four different service programs so our customers can choose the one that best fits their needs. PAC also offers the option of designing customized individual care programs which will satisfy your unique needs and provide
the highest level of service.

Select your region to request a quote for a service plan in your region:

Total Care



• Unlimited on-site repair
• Unlimited travel expenses
• Unlimited repair parts
• Training included
• 3 to 5 day response time
• One PM/Certification visit

Basic Care is our most popular program, but we also offer:

PAC Total Care

Click here to view the Terms and Conditions for the Sale of Services in North America.

eQC Website

Perform on-line quality control of your instruments by analyzing PAC reference material number and uploading results to the website. PAC provides a quality control chart of the client’s instrument and a reference to worldwide results of the same sample as a round robin. Visit website

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