Service and Support
PAC is dedicated to providing global service with local,
personalized attention to customers wherever they are in the world.
Connect with Your Support Team by Region
Americas
APAC
EMEA
Count on Constant Uptime with
Proactive Preventative Maintenance
PAC offers individual services for preventative maintenance, calibration, repairs, and relocation services. All our service repair facilities have the technology and know-how necessary to inspect, repair and calibrate your PAC equipment. All work is performed by our factory trained and certified technicians who use only approved spare parts to guarantee your instrument performance.
Get Fast Resolutions for a Seamless
Operation with our Field Services
Experience unmatched service excellence with our on-site customer services. From equipment installation and commissioning to emergency site visits, you can trust our experienced and qualified PAC service representatives. All PAC service representatives have been training and certified through PAC’s rigorous training and certification program to ensure exceptional service, every time.
PAC creates unique value by providing highly reliable instruments and a quick turnaround time when it comes to service.
Maximize Performance, Minimize Downtime with our Comprehensive Service Programs
Our programs help our customers get the maximum value, performance, and life out of their PAC instruments. We have four different service programs so our customers can choose the one that best fits their needs. PAC also offers the option of designing customized in- dividual care programs which will satisfy your unique needs and provide the highest level of service.
EMEA and APAC Service Programs
| Benefits | Basic Care | Enhanced Care* |
|---|---|---|
| Labor Discount | 3% | 100% |
| Repair Parts Discount | 5% | 100% |
| Consumable Discount | 5% | 5% |
| Customer Training Discount | 10% | 10% |
| Preventative Maintenance | 1 PM&cal | 1 PM&cal |
| Helpdesk Assistance | FOC | FOC |
| Remote Desktop Support | FOC | FOC |
| Software Updates | FOC during PM | FOC during PM |
| Priority Response/Repair | Priority | Priority |
US Service Programs
| Benefits | Basic Care | Complete Care* |
|---|---|---|
| Labor Discount | 0% | 100% |
| Repair Parts Discount | 0% | 100% |
| Preventative Maintenance | 1 PM&cal | 1 PM&cal |
| Helpdesk Assistance | FOC | FOC |
| Remote Desktop Support | FOC | FOC |
| Software Updates | FOC during PM | FOC during PM |
| Priority Response/Repair | No | Priority |
*Service program for CA and PP products only. Please note, not all products are eligible for enhanced and complete care.
Please consult with a service representative for full details.
Click here to view the Terms and Conditions for the Sale of Services.
Fuel Your Team’s Excellence with
Expertise Service Training
Service training can help your team unlock peak performance by learning how to resolve and troubleshoot errors swiftly, and support uninterrupted operations.
Time & Cost Savings
Efficient training reduces the learning
curve, saving time and costs associated with experiments and troubleshooting.
Enhanced Technical Skills
Individuals gain hands on experience and proficiency in operating complex scientific equipment.
Improved Data
Quality & Reliability
Skilled operators ensure accurate measurements, interpret data effectively,
and optimize instrument settings, leading to reliable results.
Consistent &
Reproducible Results
Proficient training ensures adherence to standard procedures, reducing errors and variations in results.
Instrument Maintenance
& Troubleshooting
Skilled operators can perform routine maintenance, resolve issues promptly,
and minimize instrument downtime.
Continuous
Professional Development
Proficiency in lab instruments enables ongoing learning and professional growth opportunities.
