- How often should I calibrate my analyzer?
Calibration frequency is dependent on the analyzer and/or application. Please contact the Service Helpdesk for recommendations on your analyzer. - What is the recommended interval for performing Preventive Maintenance on my equipment?
In general PAC equipment need Preventive Maintenance once a year. In case of deviations, this is described in the application- or instrument manual. Please contact the Service Helpdesk for recommendations on your analyzer, and our Preventive Maintenance and Service Contract offerings. - Can you provide remote diagnostic support for troubleshooting issues?
Our Service Helpdesk phone/email services are available during office hours Free of Charge. Additionally, we also provide remote diagnostic support for troubleshooting issues. Please contact the Service Helpdesk for more information. - Can you assist with relocating or reinstalling my equipment?
Yes, we can help you with relocating or reinstalling PAC equipment. Please contact the Service Helpdesk for more information. - Do you offer extended service plans or maintenance contracts?
Yes, we have several plans help you keep your analyzers in the best shape. Please see the Service Contract* for further information. *link to Service contract webpage - Do you offer training on PAC equipment?
Yes, we offer scheduled factory training during the year, as well as customized trainings on request in the Factory or in your lab. Please contact the Service Helpdesk for more information. - Where can I find the list of recommended spare parts or consumables that I should keep on hand for my equipment?
Information on Spare Parts & Consumables can generally be found in the instrument manual, the technical offer and test documentation. Please contact the Sales helpdesk for further information. - Is it possible to upgrade or add additional features to my existing equipment?
Upgrade or add additional features is dependent on the analyzer and/or application. Please contact the Service Helpdesk for recommendations on your analyzer. - Where can I purchase spare parts or consumables for my equipment?
Please contact the Sales helpdesk for further information. - Where can I find the price for PAC products or parts?
Please contact the Sales helpdesk or your local PAC representative for further information.
